Frequently Asked Questions
Orders, payment, shipping, storage, and returns for modernaminos.eu.
Checkout on modernaminos.eu currently accepts BTCPay (Bitcoin). Prices are in EUR. See How to Pay before you order. Available methods can change when a processor stops working with research-material orders.
You should get an order confirmation, then a tracking message when the order ships. Check spam. If it is still missing, log in and use the order contact form. Pick that order. We do not take order questions by a separate email.
Log in and send the order contact form for that order. We will check the payment and correct the order if the payment arrived.
No. Modern Aminos supplies research materials. We do not give use, dosing, or application advice.
Products on modernaminos.eu are sold for laboratory research only. They are not medicines, they are not sold for human or animal use, and they are not authorized for consumption in the EEA, the United Kingdom, or Norway. Purchasers must be 21 or older and qualified research professionals. We do not provide use guidance.
Use the COA library and search the batch or lot on the vial. Certificates are also linked from the product when a file is on that lot.
Lyophilized material can cake in transit and still be the same material. That appearance alone is not a defect.
Keep sealed vials away from light and moisture. After reconstitution, store them refrigerated. Do not shake a vial to force it to dissolve. Roll it gently.
The material was freeze-dried so the dry vial is stable in storage. Refrigeration matters after a diluent is added.
Follow the storage line on the product page. If a compound is sensitive, keep it cool, dry, and dark. Glutathione and NAD+ belong in the refrigerator.
This store ships only to the countries enabled in WooCommerce:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom (UK)
Customers in the United States should order from modernaminos.com. The US catalog is not the same catalog as modernaminos.eu. Shipping cost and any free-shipping threshold are shown at checkout in EUR.
We prepare orders on business days. You receive a confirmation when the order is placed and tracking when it ships. Carrier delays, holidays, and customs can add time after the parcel leaves us. The delivery date from the carrier is an estimate.
Carriers sometimes skip a scan and catch up within a few days. If tracking has not moved for 7 days, log in and send the order contact form for that order.
Check every entrance, mailbox, mail room, and neighbour. A scan can show delivered up to 48 hours before the parcel is in hand. After that, use the order contact form.
Use the order contact form immediately and choose the address subject. If the order has already shipped, the carrier has to bring it back before we can send it again.
If the carrier confirms it was not delivered, we reship. If the carrier confirms delivery, that shipment is complete. If a line is missing, use the order contact form with the order number. See the Refund Policy.
We do not accept returns of research peptides or compounds for a change of mind, because the material can degrade. A damaged arrival can be reviewed. Use the order contact form within 7 days of delivery, choose the order, and describe the damage. See the Refund Policy. If a mandatory law in your country gives you a right this policy cannot waive, that law applies.
Send the order contact form within 7 days of delivery with the order selected and a description of the damage. After we verify it, we replace the item. We will tell you if we need photographs.
An accepted return is refunded minus shipping and a 15% restocking fee. Change of mind is not a reason for a refund. Details are on the Refund Policy.